Tuesday, December 21, 2010

Kanu ki Shaadi Part 2

This is actually Day 4 and I am thoroughly jetlagged and tired and annoyed with both Delta and Air India!! Let me start by telling you where Day 2 and 3 went by - at the airport and in travel!

Day 2 started early in Atlanta and went smooth till we reached JFK and encountered the incompetent ground staff of Air India in the airport. It started with an empty counter at 9:30am in the morning which should have been a 24/7 counter. Finally the workforce arrived at 11:30am, consisting mostly of what appeared to be hormone high incompetent adolescents, who couldn't figure out their own computer system, could not get our itinerary correct and took thrice as long to understand what to do. I had a feeling in the pit of my stomach that something was going to go wrong, but oh well I chalked it down to lack of sleep. Well what do you know...?

Day 3 : After a relatively comfortable flight, great service and food (I have to give that much to Air India) we reached India, after a tiring 14 hour nonstop flight, only to find that our bags had not arrived and infact had been misplaced! All four of them! How does an airline do that? Was it the Delta flight from Atlanta that misplaced them or the Air India flight from JFK? No one seems to know. So here we are, Greg and I, with just one spare set of clothing if any (we had filled our carry on bags with the electronics we were carrying so that no one steals them from the checked bags). We filed a complain and drove five hours home. Greg called the Delta and Air India offices all evening to try and figure out what happened to the bags...no one knows. So here we are, at our own wedding without even a stitch of clothing. I do not have my clothes, makeup, toiletries, shoes, and neither does Greg!

Day 4: After countless hours of calling Air India (no answer and busy tones the whole time), Delta (same results), JFK and Atlanta Delta offices this is what we know:
Operator 1 says, "Ma'am your bags should have reached Delhi today..." and then she hangs up without any more information.
Operator 2 says, "Ma'am your bags never reached JFK. Please call me in two hours and I will followup your case and tell you what we find." This was at 1am in IST (a few minutes ago). We had been calling non stop for the previous 24 hours already, so neither Greg, nor Yashika or I have the energy to wait and call them back. Day starts at 7am tomorrow morning and it is time we all hit the bed with exhaustion and worry!!

I hope Day 5 brings some good news :(...

1 comment:

  1. I hope you have received your bags by now! All the best for tomorrow. Wish I could have been there! -Shiwali

    ReplyDelete